Terms of Use

Last updated: November 08, 2026

These Terms of Use ("Terms") are a legally binding agreement between you and PE SAIENKO ARKADII, an individual entrepreneur registered in Ukraine, who operates Kitlime ("Kitlime", "we", "us", "our"). They apply to kitlime.com, app.kitlime.com, the media kits published with Kitlime and any related services (together, the "Service").

By creating an account, accessing or using the Service, you agree to these Terms and confirm that you have read our Privacy Policy (https://kitlime.com/privacy). If you do not agree, do not use the Service.

1. Definitions

• "User", "you": any person who creates an account or uses the Service.
• "Media kit" or "kit": the public page a user creates with Kitlime.
• "Your Content": everything you upload, enter, connect or publish through the Service, including text, images, links, videos, testimonials, reviews, brand names and logos, rates and social media data.
• "Third-Party Services": services we do not own or control, including social media platforms, social data providers, Paddle, Google, hosting, storage, analytics and email providers.
• "Visitor": anyone who views a media kit, including brands.

2. Eligibility and accounts

• You must be at least 18 years old and able to enter into a binding contract.
• You must not use the Service if you are prohibited from doing so under applicable law, including sanctions laws.
• You must give accurate and complete information and keep it up to date.
• If you use Kitlime on behalf of a company or another person, you confirm that you are authorized to accept these Terms for them, and "you" includes them.
• You are responsible for all activity in your account and for keeping access to your email and login methods secure. We are not liable for any loss caused by unauthorized use of your account. Tell us immediately at support@kitlime.com if you believe your account has been accessed without permission.
• One person may not create multiple accounts to get extra free trials or get around limits.

Your Kitlime handle. Your handle (kitlime.com/handle) is a username we let you use, not property you own. You may not sell or transfer it. We may refuse, reclaim or change a handle if it infringes someone's trademark or other rights, impersonates someone, is offensive, is reserved for our use, or belongs to a deleted account.

3. The Service

Kitlime lets you build and share an online media kit: a public page with your profile, social media statistics, past work, rates and other information for brands, plus tools such as inquiries and analytics.

• We may change, add, suspend or remove features or parts of the Service at any time, for example to improve it, for security, or because a Third-Party Service changes. If a change significantly reduces what you pay for, we will tell you in advance and you can cancel.
• Some features may be marked as beta or experimental. They are provided without any commitment and may change or be removed.
• Kitlime is a tool. We do not act as your agent, manager, employer, employee or representative, and we are not a party to any agreement between you and a brand or anyone else.
• Nothing in the Service is legal, financial, tax or professional advice.

4. Plans, trials and payments

Plans. Kitlime is offered on paid plans (currently Starter and Pro), billed monthly or annually. Current prices and what each plan includes are shown on our pricing page and at checkout.

Merchant of Record. Our orders are processed by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle's Buyer Terms (https://www.paddle.com/legal/checkout-buyer-terms) apply to your purchase.

Free trial. New customers may get one free trial (currently 7 days). A payment method is required to start it. Unless you cancel before the trial ends, your subscription starts automatically and you are charged for the plan you chose. Each person and account can use a free trial only once. We may refuse or end a free trial if we believe it is being abused.

Automatic renewal. Subscriptions renew automatically at the end of each billing period (monthly or annually) at the then-current price, and your payment method is charged each time, until you cancel. We or Paddle will send you the confirmations and reminders required by law. We will tell you in advance about any price change, and it applies from your next billing period.

Cancelling. You can cancel at any time online from your Account page, without contacting us. Cancellation stops the next renewal. You keep access until the end of the period you have already paid for (or the end of your trial).

Refunds. You can get a full refund of any payment within 7 days of that payment, no questions asked. If you are a consumer in the EU or UK, you also have a legal right to withdraw from a purchase within 14 days of it. After these periods, payments are non-refundable, except where required by law. See our Refund Policy (https://kitlime.com/refunds) for how to request a refund. Paddle processes all refunds. If a payment is fully refunded, the subscription it paid for ends immediately.

Failed payments. If a payment fails, Paddle may retry it and we may ask you to update your payment method. If payment is not recovered, your subscription is canceled.

Chargebacks. If you dispute a payment with your bank, your subscription is canceled immediately and your kit becomes unavailable.

Taxes. Prices may include or exclude taxes depending on your location. Paddle calculates and collects applicable taxes.

Discounts and offers. Discounts, promotions and special offers (for example, an offer shown when you cancel) apply only as described when they are offered, cannot be combined unless stated, have no cash value, and may be changed or withdrawn at any time for future use.

Pricing errors. If a price is shown incorrectly because of an obvious error, we may correct it, and you can cancel if you do not want to pay the correct price.

Changing plans. You can upgrade or downgrade from your Account page. If you downgrade to a plan with a lower profile limit, you choose which profiles to keep; the others are hidden from your kit and stop syncing until you upgrade again.

5. When your subscription ends

If you have no active trial or paid subscription, your public media kit is shown as unavailable and your social data stops syncing. Your content is kept for a limited time so you can come back by subscribing again. Inactive accounts may be deleted after we notify you by email, as described in the Privacy Policy. We are not responsible for content lost after an account is deleted.

6. Your social accounts and data

• Only your own accounts. You may only connect or add social media profiles that you own or are authorized to represent. Do not add other people's profiles or pretend to be someone else.
• Platform rules. When you connect an account, the platform's own terms also apply, and you are responsible for complying with them. For YouTube, you agree to the YouTube Terms of Service (https://www.youtube.com/t/terms).
• Data providers. We use Third-Party Services to connect accounts and collect social media data. By using these features you authorize them to access and process the relevant data for the Service.
• Accuracy. Statistics come from the social platforms and our data providers. We refresh them regularly, but we do not guarantee they are complete, accurate or up to date. Platforms and providers may change, limit or stop providing data at any time, and features may stop working as a result.
• Read-only. We never post, comment or message on your behalf.
• No affiliation. Kitlime is not affiliated with, endorsed or sponsored by any social media platform. Platform names and logos are trademarks of their owners and are used only to identify the platforms.

7. Your content

You own your content. Your Content stays yours.

License to us. You give us a worldwide, non-exclusive, royalty-free, sublicensable (to our service providers) license to host, store, copy, process, adapt (for example resize or format), display and publish Your Content as needed to provide, secure and improve the Service, including showing your public media kit to anyone who visits it and letting search engines index it. This license ends when you delete the content or your account, except for copies kept in backups for a limited time, copies required by law, and content others have already received (for example, inquiries you replied to).

You are solely responsible for Your Content. You confirm that:

• you own Your Content or have all rights, licenses and permissions needed to publish it, including for images, logos, brand names, testimonials, reviews and any names or images of other people;
• Your Content is truthful and not misleading. Statistics, past results, rates and brand relationships you show are accurate, and you do not edit, inflate or fake them;
• testimonials and reviews are genuine and published with the permission of the person who gave them;
• you comply with all advertising, endorsement, consumer protection and privacy laws that apply to you, including disclosing paid partnerships;
• Your Content does not break these Terms or any law.

8. We are not responsible for user content

Media kits are created and controlled by users. Kitlime is a platform that hosts and displays them.

• We do not create, review, verify, endorse or guarantee any content in media kits, including statistics, claims, rates, testimonials, reviews, brand relationships or past work.
• We have no obligation to monitor content, but we may review, hide or remove any content, or suspend accounts, at our discretion.
• Visitors and brands rely on media kit content at their own risk. Any decision to work with a creator, and any agreement, payment or dispute between a creator and a brand, is solely between them.
• To the extent permitted by law, we are not liable for any content in media kits or for any loss arising from it.

9. Inquiries

Kitlime delivers inquiries that brands and other people send through your kit. We do not take part in your discussions, agreements or payments with them and are not responsible for them, or for whether an inquirer is genuine. We do not guarantee that you will receive inquiries or deals, or that inquiries will always be delivered. You must use the contact details you receive only to respond to the inquiry, and you are responsible for handling them lawfully.

10. Acceptable use

You must not:

• break any law or anyone's rights, including privacy, intellectual property and publicity rights;
• impersonate any person or brand, or misrepresent your relationship with them;
• add social media profiles you do not own or are not authorized to represent;
• publish false, misleading, defamatory, hateful, harassing, sexually explicit, violent, illegal or otherwise harmful content;
• use the Service for fraud, scams or to promote illegal products or services;
• use the Service to send spam or unsolicited messages;
• upload malware or try to break, overload, probe or get around the security or limits of the Service;
• access the Service by automated means, or scrape, copy or collect data from the Service or other users' kits, except normal search engine indexing;
• reverse engineer, decompile or copy the Service, or resell, rent or sublicense it without our permission;
• use the Service to build a competing product;
• create multiple accounts to get extra free trials or get around limits.

11. Reporting content and takedowns

If you believe content on Kitlime infringes your copyright, trademark or other rights, or that your public social profile was added without permission, email privacy@kitlime.com with:

• the link to the media kit and a description of the content;
• why you believe it infringes your rights;
• your contact details and a statement that the information in your notice is accurate and that you are the rights owner or authorized to act for them.

We will review the request and may remove or hide the content and notify the user. Users who repeatedly infringe others' rights may have their accounts closed.

Content moderation. We review reports about content and may also act on our own initiative. If we remove, hide or restrict your content or account, we will tell you what we did and why (unless the law prevents us or the content is clearly illegal and urgent), and you can reply to that message or email support@kitlime.com to ask us to review the decision. We will tell the person who reported the content what we decided. If you are in the EU, you may also be entitled to use a certified out-of-court dispute settlement body or go to court.

Single point of contact. Users, authorities and courts can contact us about the Service, including under the EU Digital Services Act, at privacy@kitlime.com, in English or Ukrainian.

12. Suspension and termination

You can stop using Kitlime and delete your account at any time from your Account page. Deleting your account is permanent: your kit, content, profiles, inquiries and analytics are deleted and cannot be restored. Download your data first if you want to keep a copy.

We may suspend or close your account, restrict features, or remove content, with or without notice, if you break these Terms, if we are required to by law, if your use creates risk or possible legal exposure for us, or to protect the Service, other users or third parties. Where reasonable, we will tell you why and give you a chance to fix the problem first. If we close your account without a breach on your part, we will refund the unused part of any prepaid subscription. If we close your account because you broke these Terms, you are not entitled to a refund.

Sections that by their nature should survive termination, including 7 (license for content already shared), 8, 13 to 21, survive.

13. Our intellectual property

Kitlime, including its software, design, text, graphics, logo and brand, belongs to us and our licensors and is protected by law. These Terms do not give you any rights to them except a limited, personal, non-exclusive, non-transferable, revocable right to use the Service as described here. If you send us feedback or ideas, we may use them freely without any obligation to you.

14. Third-Party Services

The Service relies on Third-Party Services, and you may also follow links to third-party websites. Third-Party Services are provided by independent companies under their own terms and privacy policies, and we do not control them.

To the extent permitted by law, we are not responsible or liable for Third-Party Services, including:

• their availability, outages, errors, changes, suspensions or shutdowns;
• the accuracy, completeness or loss of data they provide or process;
• their security incidents, data breaches, or any access to, use, misuse, disclosure or loss of your data by them or through them;
• their acts, omissions, policies or decisions, including suspending or restricting your social accounts.

Any claim related to a Third-Party Service must be made against that provider. We choose our providers with care and require them to protect personal data, but we cannot guarantee their performance.

15. Disclaimers

To the extent permitted by law:

• The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement.
• We do not guarantee that the Service will be uninterrupted, timely, secure, free of errors, viruses or other harmful components, or that defects will be corrected. We may take the Service offline for maintenance, updates or reasons outside our control.
• We do not guarantee that statistics, analytics, audience data, posts or any other data shown in the Service are accurate, complete or up to date.
• We do not guarantee that your content or data will never be lost. You are responsible for keeping your own copies of content that is important to you.
• We do not guarantee any result from using Kitlime, such as visits, inquiries, brand deals, partnerships or income.
• You use the Service at your own risk and are responsible for the decisions you make based on it.

Nothing in these Terms limits rights you have as a consumer that cannot be limited by law.

16. Limitation of liability

To the extent permitted by law:

• We are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, income, business opportunities, deals, goodwill, reputation or data, even if we were told they were possible.
• We are not liable for losses caused by service interruptions, Third-Party Services, user content, your breach of these Terms, unauthorized access to your account that is not caused by our failure to take reasonable security measures, or events outside our reasonable control.
• Our total liability for all claims relating to the Service or these Terms, whatever the legal basis (contract, tort, negligence or otherwise), is limited to the greater of the amount you paid for the Service in the 12 months before the event giving rise to the claim, or 50 US dollars.

These limits do not apply to liability that cannot be limited or excluded by law, such as liability for death or personal injury caused by negligence, for fraud, or for gross negligence or intentional misconduct where the law does not allow it to be limited.

17. Indemnity

To the extent permitted by law, you agree to defend, indemnify and hold harmless Kitlime and its operator from any claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) brought by third parties and arising from:

• Your Content, including any claim that it infringes someone's rights or is false or misleading;
• your use of the Service;
• your dealings with brands, inquirers or anyone else you meet through the Service;
• your breach of these Terms or of any law or third-party rights.

We will tell you about any such claim and may take control of the defense, in which case you will cooperate with us. This section does not apply to consumers where the law does not allow it.

18. Force majeure

We are not responsible for any delay or failure to perform caused by events outside our reasonable control, including outages or failures of Third-Party Services, internet or power failures, cyberattacks, natural disasters, epidemics, war, military actions, martial law, government actions, sanctions or labor disputes.

19. Changes to these Terms

We may update these Terms from time to time. We will change the "Last updated" date above and, for significant changes, notify you by email or in the app at least 14 days before they take effect. If you do not agree to the new Terms, you can cancel and delete your account before they take effect. If you keep using the Service after that, the new Terms apply.

20. Governing law and disputes

These Terms are governed by the laws of Ukraine, without regard to conflict of law rules. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring claims in the courts of that country. Otherwise, disputes will be resolved exclusively by the competent courts of Ukraine.

Before starting any legal claim, you agree to contact us at support@kitlime.com and try to solve the problem informally for at least 30 days.

To the extent permitted by law:

• any claim must be brought within one year after the event giving rise to it, or it is permanently barred;
• claims may only be brought individually, not as a plaintiff or class member in any class, collective or representative action.

21. General

• Electronic communications. You agree that we may communicate with you electronically, including by email and in the app, and that these communications satisfy any legal requirement for written notice. Service emails about your account, billing, security and legal notices are part of the Service and cannot be turned off while you have an account. Marketing emails are sent only where permitted and always include an unsubscribe link.
• Severability. If any part of these Terms is found unenforceable, it will be limited to the minimum extent necessary and the rest stays in effect.
• No waiver. If we do not enforce a right right away, we have not given it up.
• Assignment. You may not transfer your rights or obligations under these Terms without our consent. We may transfer ours to a successor of the business or to a new legal entity that operates Kitlime.
• No third-party beneficiaries. These Terms do not give rights to anyone other than you and us.
• Language. These Terms are written in English. Any translation is for convenience only, and the English version prevails.
• Entire agreement. These Terms, together with the Privacy Policy and Paddle's Buyer Terms for payments, are the entire agreement between you and us about the Service and replace any earlier agreements.

22. Contact

PE SAIENKO ARKADII, individual entrepreneur, 08292, Ukraine, reg. Kyivska, district Buchanskyi, c. Bucha, st. Heroiv Krut, build 16.

Support: support@kitlime.com

Privacy and legal requests: privacy@kitlime.com