Refund Policy

Last updated: November 8, 2026

This Refund Policy explains when you can get your money back for a Kitlime subscription. Kitlime orders are processed by our online reseller Paddle.com, which is the Merchant of Record for all our orders.

1. Free trial

New customers may get a free trial. You are not charged if you cancel before the trial ends. You can cancel at any time from your Account page.

2. 7-day refund, no questions asked

You can get a full refund of any payment within 7 days of that payment. You don't need to give a reason.

3. Your 14-day legal right (EU and UK)

If you are a consumer in the EU or UK, you also have a legal right to withdraw from a purchase within 14 days of it and get a refund.

4. How to request a refund

• Email support@kitlime.com from the email address on your account, or
• contact Paddle at https://paddle.net using the details from your receipt.

Refunds go back to your original payment method. Your bank may take a few business days to show it.

5. What happens after a refund

When a payment is fully refunded, the subscription it paid for ends immediately and your media kit becomes unavailable. Your content is kept as described in our Privacy Policy (https://kitlime.com/privacy), so you can subscribe again later.

6. After the refund period

After these periods, payments are non-refundable, including for partially used periods, except where required by law. You can still cancel at any time to stop future payments, and you keep access until the end of the period you already paid for.

7. Contact

Questions about refunds: support@kitlime.com