Privacy Policy

Last updated: November 12, 2026

This Privacy Policy explains what personal data Kitlime collects, why, how long we keep it, who we share it with, and what rights you have. It covers our website (kitlime.com), our app (app.kitlime.com), and the public media kits our users publish (kitlime.com/handle).

1. Who we are

Kitlime is operated by PE SAIENKO ARKADII, an individual entrepreneur registered in Ukraine ("Kitlime", "we", "us"). We are the data controller for the personal data described in this policy. PE SAIENKO ARKADII is also the person responsible for the protection of personal information.

• Privacy questions and requests: privacy@kitlime.com
• Support: support@kitlime.com

2. Whose data this policy covers

• Users: creators who sign up and build a media kit.
• Kit visitors: people who view a public media kit.
• Inquirers: brands and people who send an inquiry through a media kit.
• People with public social profiles: owners of public social media profiles that a user adds to a media kit by handle.
• Website visitors: people who visit kitlime.com or app.kitlime.com.

3. What we collect

3.1 Account data (users)

• Email address, first and last name.
• If you sign in with Google: your name and email address from your Google account.
• Your Kitlime handle and the content you add to your kit.
• The date you accepted our Terms of Use and this Privacy Policy, and their version.
• Your subscription details (see 3.4).

3.2 Media kit content (users)

Everything you add to your kit, such as text, images, rates, past projects, brand partners, testimonials and links. Some of it can include names of other people or companies. You are responsible for having the right to publish them.

3.3 Social media data

Connected accounts. When you connect a social account, you sign in on the platform's own page through our integration partner. We never see or store your social media password. We receive and store profile information, account statistics, aggregated audience statistics provided by the platform (such as age ranges, gender split and top locations), and your recent posts and their statistics. We only read data; we never post, comment or message on your behalf. You can disconnect an account at any time.

Profiles added by handle. When you add a public profile by its handle, we collect publicly available profile information, statistics and recent posts through a data provider. Only add profiles you own or are authorized to represent (see our Terms of Use). If your public profile was added to a kit without your permission, contact privacy@kitlime.com and we will remove it.

YouTube and Google. Kitlime uses YouTube API Services. By connecting a YouTube account you also agree to the YouTube Terms of Service (https://www.youtube.com/t/terms), and Google's Privacy Policy applies (https://policies.google.com/privacy). You can revoke Kitlime's access at any time in your Google security settings (https://myaccount.google.com/permissions). Kitlime's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy (https://developers.google.com/terms/api-services-user-data-policy), including the Limited Use requirements. We do not use Google user data for advertising, and we do not sell it.

3.4 Billing data

Payments are processed by Paddle (Paddle.com Market Ltd and its affiliates), which acts as our reseller and Merchant of Record. Paddle collects your payment details, billing address and tax information directly. We do not receive your full card number. We receive your subscription details (plan, billing cycle, status and key dates) and limited card details (type and last four digits) to show on your Account page.

To give each person only one free trial, we keep a limited, non-readable record of your email address and the date your trial started.

3.5 Inquiries (inquirers)

When someone sends an inquiry through a media kit, we collect what they enter (such as name, company, email address, budget and message) and basic information about the visit (such as country and device type). We use a short-lived, non-readable record of the sender's IP address to prevent spam. The inquiry is shown and emailed to the kit owner, who then uses the contact details under their own responsibility.

3.6 Kit visitor analytics (kit visitors)

Public media kits use our own cookieless analytics. We record basic usage, such as page views, clicks, the referring website, campaign tags, country and device type. To count unique visitors, we use a pseudonymous identifier that changes daily; we do not store IP addresses. Kit owners see these statistics in aggregated form. Media kits do not use advertising pixels or tracking cookies.

3.7 Website and app usage (website visitors and users)

On our website and some pages of our app (never on public media kits), and only with your consent where the law requires it, we use analytics tools: Google Analytics and Google Tag Manager. If you accepted analytics cookies, we may also tell Google Analytics when a free trial turns into a paid subscription or is refunded, without your name or email. See section 9 for cookies and how to change your choice.

3.8 Cancellation feedback

If you cancel your subscription, we ask for a reason and optional details, and use them to improve Kitlime.

3.9 Communications and technical data

• Messages you send to our support or privacy addresses.
• Technical logs (for example request time and error details), used for security and to fix problems.

3.10 Onboarding and product emails (users)

After you sign up, we send a short series of emails to help you finish your media kit, start your trial and use Kitlime to get brand deals, plus occasional product updates and plan offers. To send the right email at the right time, we share your name, email address, handle, where you are in setup, your plan and subscription status, and the number of social accounts on your kit with our email provider. To understand which emails are useful, we may record whether an email was opened and which links were clicked, using a small image in the email and tracked links. You can unsubscribe at any time with the link in any of these emails. Unsubscribing does not stop service emails, such as login codes, inquiry notifications and account notices.

4. Why we use your data and our legal bases

We do not make decisions about you based solely on automated processing that have legal or similarly significant effects.

5. Who we share data with

Public kits. Your media kit is public. Anyone with the link can see it, and search engines may index it. Do not add anything to your kit that you do not want to be public.

Kit owners. Inquiries and visitor statistics are shared with the owner of the kit they relate to.

Service providers. We use service providers that process data on our behalf, or where noted as independent controllers under their own privacy policies:

Legal reasons. We may disclose data if required by law, to respond to valid legal requests, or to protect the rights, safety and property of Kitlime, our users or others.

Business transfers. If Kitlime is sold or merged, personal data may transfer to the new owner, who must continue to protect it as described in this policy.

We do not sell personal data.

6. How long we keep data

Inactive accounts. Accounts without an active subscription for 12 months, and accounts that never started a subscription after 90 days, may be deleted after advance notice by email.

7. International transfers

We are based in Ukraine, and our providers process data in the United States and other countries. When personal data from the EU, UK or Switzerland is transferred to countries without an adequacy decision, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses or the EU-U.S. Data Privacy Framework, as provided by our service providers.

8. Your rights

Depending on where you live, you may have the right to:

• access your personal data and get a copy of it;
• correct inaccurate data;
• delete your data;
• receive your data in a portable format;
• restrict or object to processing, including processing based on legitimate interests;
• withdraw consent at any time (this does not affect processing before withdrawal).

How to use your rights:

• Download your data: Account page, "Download my data".
• Delete your account: Account page, "Delete account". This deletes your account, kit and related data, and cancels your subscription.
• Onboarding and product emails: use the unsubscribe link in any of these emails.
• Cookies: change your choice at any time with the cookie icon in the bottom corner of the page. Analytics tools only run after you accept them.
• Everything else, or if you are not a user: email privacy@kitlime.com.

We respond within one month. We may need to verify your identity before acting on a request.

Canada and Quebec. Our person responsible for the protection of personal information is named in section 1 and can be reached at privacy@kitlime.com. For users in Quebec, technologies that identify, locate or profile you are turned off by default and only enabled with your consent.

Do Not Track. We do not respond to browser "Do Not Track" or Global Privacy Control signals. Instead, analytics tools stay off unless you accept them in our cookie banner.

Complaints. If you are in the EU or UK, you have the right to lodge a complaint with your local data protection authority. We would appreciate the chance to address your concern first at privacy@kitlime.com.

9. Cookies and similar technologies

• Essential: cookies required for the Service to work, such as keeping you signed in, protecting the Service from bots and keeping the site stable during updates. They do not need consent.
• Analytics: on our website and some pages of our app (never on public media kits), the tools listed in section 3.7 may set cookies or use similar technologies. Where the law requires consent, they only run after you accept them in our cookie banner. Not interacting with the banner is not treated as consent. You can change or withdraw your choice at any time with the cookie icon in the bottom corner of the page.
• Payments: Paddle's checkout may use cookies or similar technologies needed for payments and fraud prevention, under Paddle's own privacy policy.
• Your consent choice is stored in a cookie so we don't ask again on every visit.
• Details: the cookie settings list each cookie, its provider and how long it lasts.
• Public media kits: no tracking cookies or advertising pixels. Embedded videos and posts load only after you click them; the platform providing the content may then set its own cookies.

10. Children

Kitlime is only for people aged 18 or older. We do not knowingly collect personal data from anyone under 18. If you believe a minor has given us personal data, contact privacy@kitlime.com and we will delete it.

11. Security

We use reasonable technical and organizational measures to protect personal data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

12. Changes to this policy

We may update this policy from time to time. We will change the "Last updated" date above, and if the changes are significant, we will notify users by email or in the app before they take effect.

13. Contact

PE SAIENKO ARKADII, individual entrepreneur, 08292, Ukraine, reg. Kyivska, district Buchanskyi, c. Bucha, st. Heroiv Krut, build 16.

Privacy: privacy@kitlime.com

Support: support@kitlime.com